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<BR>Remember at SiteSource, our skills are helping get the most out of the Internet for your business.<BR><h1 align="center"><font face="Geneva, Arial, Helvetica, sans-serif">Web & Internet Production</font></h1>
<p align="left"><font face="Georgia, Times New Roman, Times, serif"><a href="http://www.sitesource.com.au/"><font face="Arial Narrow, Arial Black, Arial, serif"><strong>SiteSource</strong></font></a></font></p>
<p align="left"><font face="Georgia, Times New Roman, Times, serif"><br>
<br>
User Skill Level<br>
Each manual is aimed at different user skill levels. As described previously
the Canon audience is a new or basic user, that requires their hand to be
held throughout the set-up process. The manual successfully tailors itself
to this user level. In fact if a medium or advanced user tried to use the
manual they would quickly get bored or frustrated with its singular step
by step construction (as this makes it hard to skip ahead or find the part
of interest to you).</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Canon uses a completely different approach to match the skill level of its
readers. The audience for this manual is much more diverse; from beginner to
expert. So the <a href="http://results.sitesource.com.au/">manual</a> has to use a variety of techniques; step by step processes
for beginners, solid explanations for medium users and in-depth information
for experts. It achieves this with the use of various styles as outlined previously. </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">So each manual uses different styles to appeal to their particular audiences.
Perhaps the quick start guide might not appeal to the experienced user who
purchases the Canon product, however they are very unlikely to open it anyway.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Instructions/Understanding<br>
Both manuals use a numeric point format to convey specific process instructions.
Norton does this more successfully than Canon because it has utilised white
space, proximity, alignment and harmony in a better way. Admittedly it has
a lot more space to do this, and the space restrictions of the “quick
start” style of the Canon manual mean that design elements have to
be negotiated.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">The comprehensive nature
of the Norton manual also ensures complete understanding is possible. The
Canon manual only points to basic steps to take, and doesn’t
seek to explain how or why to take them. Whereas the Norton manual always explains
the logic behind its processes as well as alternative approaches if available.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Navigation<br>
There is a clear navigation winner and that is the Norton manual. It wins by
sheer options of navigation. Both manuals use a logical flow of information,
through well thought out headings and text/images. They can both be read
in this manner from beginning to end. You can flick through each manual to
find information – although the page loading (almost clutter) in the
Canon manual makes it hard to navigate in this manner. The clarity of the
headings in the Norton manual makes it easier to navigate by flicking through.
Norton wins because you are also able to navigate vie;</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">· Key Pages Guide</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">· Contents Section</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">· References to
other pages with additional information with body text</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">· Index</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">· Glossary</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Logical Flow<br>
Each manual has a logical and practical flow of information. For Canon this
is Unpacking, Connecting, Installing and Scanning. For Norton this is Informing,
Installing, Working, Customising, Monitoring, Troubleshooting and Understanding.
The flow for each one makes sense and deal with issues in priority as they
might occur if a user was to start using the product.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Category Differentiation<br>
The clear layout and sectionalisation of the Norton manual makes it easier
to differentiate between the different pockets of information when compared
to the Canon manual. The Canon manual is again constrained by its space restrictions,
and although it does use headings and spacing to present the information
in visually different categories they are not as clear as canon’s.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Completeness<br>
Documentation<br>
In terms of user expectations the Canon manual may not be complete. It is only
a “Quick start” manual and therefore missing any detail information
about product function. So a user picking up the manual and wanting to know
how to operate the product in a medium to advanced way wouldn’t find
any answers. To combat this issue the manual refers to the fact that more extensive
documentation is available on the CD-ROM. Thus the manual is obviously only
for those who wouldn’t be able to get to the CD ROM information with-out
step by step written help. This type of manual could also do with a “Trouble
Shooting” page to help if common problems arise.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">On the other side the
Canon manual is comprehensive. It documents every possible use for the product
in a very specific way, and also ensures that the user
understands the purpose of the features in terms of the product function. I
feel that every potential angle is covered, but just in case it isn’t
there is reference to on-line help if required.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif"><a href="http://solutions.sitesource.com.au/">Design<br>
Consistency</a><br>
As looked at previously the Canon manual drops in consistent Visual approach
briefly when dealing with the PhotoStudio product (image alignment, size and
flow prompting elements are different from the rest of the manual). However,
overall the design elements within the manual are use consistently.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">The Norton manual is very
consistent in the stylisation of its elements, although not consistent in
their usage. So, for example, when a picture is used it is
always presented in a similar format (spacing/size/harmony) but their isn’t
consistent usage of pictures, themselves, through the manual. Element use is
prescribed by the information being presented rather than maintaining consistent
styling. (Probably a good thing, why have a picture if one is not needed to
convey a message, but would just look good?)</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Balance<br>
The Canon manual can appear a little cluttered, and this throws off the balance
particularly when compared to the precisely balanced elements within the
Norton manual. Although it is repetitious of me to keep referring to the
size constraint faced by the Canon manual, balance is another element that
is compromised a little to keep the manual small. </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">In the Canon manual - some elements are a little crowded, and some pages stacked
with more elements than others because of the information that page must convey.
In comparison the quantity of space available in the Norton manual has enabled
good use of design feature and therefore elements appear with good balance,
through the use of spacing, white space, proximity and sizing.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Font Use<br>
Each manual uses appropriate fonts, and styles to attract attention. As discussed
earlier only the Norton manual uses a serif type face in the body of its
text, otherwise all other heading and point presenting text across both manuals
is in a sans serif face. </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">There is consistency between stylised effects that the fonts use. For example
both manuals make use of bold to highlight pertinent information. Both manuals
make use of descending sized fonts for delineating the priority of a heading.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Final Appraisal<br>
Best Performer<br>
…
And the winner is… Well each manual has achieved its goals in terms of
relevance to its audience and delivering on its purpose. If there has to be
a better manual, then in terms of style, it would be Norton. Although the Canon
manual works, it makes compromises to the size that it must attain to be read
easily, and probably has too much to say in such a small space.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Introduction<br>
This guide is intended for users of Norton Anti Virus 2000 or Norton Internet
Security 2000, when it is run on a Windows 9x platform. The screen images
are all taken from a Windows ’98 display.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">This instruction pamphlet will take you step by step through the entire process
of scanning for viruses; from ensuring that you have the most up to date files
and virus definitions through to performing a complete scan of your <a href="http://estore.sitesource.com.au/">hard
drive</a>.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">The first thing to do, is ensure that your computer is turned on, you have
your Windows <a href="http://diy.sitesource.com.au/">Internet Center</a> configured to <a href="http://isp.sitesource.com.au/">dial
your Internet Service Provider</a> (consult your Microsoft Manuals if you are not sure how to do this) and Norton
Anti Virus is installed on your computer.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Launch Program<br>
Locate Windows Desk Top<br>
Once you have located the windows desktop (Figure 1 - Windows Desktop), you
can then load and run the Norton Anti Virus program. There are a number of
ways to start running the program, three of these are discussed next.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Run Norton Anti Virus Program<br>
</font></p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 1 - Windows Desktop</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Double Left Mouse Click the Norton Antivirus Logo. <br>
</font></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif"><br>
Task Bar<br>
The quickest way to load and run the Norton Anti Virus Program is to use the
icon from the Menu Tray. The Menu Tray is located in the bottom right corner
of the Windows Desktop. The picture above (Figure 1 - Windows Desktop) shows
the location and design of the icon.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Move your mouse pointer over the icon (if you leave it there a text alert
will advise you that this is the Norton Anti Virus Program). Next double click
the left mouse button and the program will open.</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Alternatively you could start the program using the Start Menu, and then navigating
to the folder that Norton Anti Virus is stored in. To do this left click the
Start Menu, and then roll your mouse pointer over the folders and subfolders
until you locate the Norton Anti Virus program and click the left mouse button
again. </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Update Program<br>
Launch Live Update<br>
The next step is to ensure that you have the most up to date version of all
the files that the program requires, including the latest virus definitions.
To do this you need to launch the Live Update program from within Norton Anti
Virus. The icon for Live Update is located next to the Symantec logo at the
top of the Norton Anti Virus window. The picture below (Figure 2 - Norton Anti
Virus) shows the location of the icon. You should move your mouse pointer over
the icon, and the left mouse click once to active it.</font></p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 2 - Norton Anti Virus</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Left Mouse Click Live Update Icon<br>
</font></p>
<p><font face="Georgia, Times New Roman, Times, serif"> <br>
<br>
<br>
</font></p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Last Update Date<br>
Also on this screen (Figure 2 - Norton Anti Virus) you can determine the last
time the virus definitions were updated. Look for the “Virus definition” list
item in the main section headed “Items ungently need your attention”.
On the left of this, will either be a red cross or a green tick; indicating
if too long has passed since your last update. Then to the right, will be
the date of your last update. Irrespective of this information you can run
Live Update at any time.</font></p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Confirm Update Files<br>
Once you run Live Update, it will scan your computer quickly to determine what
files and products it is able to request updates for, and then present you
with a list of all the relevant results. See the picture below (Figure 3
- Live Update). All you need to do here is left mouse click the next button
to see if updates are available.</font></p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 3 - Live Update</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Left Mouse Click on Next<br>
</font></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif">Internet Logon<br>
Norton Anti Virus – Live Update will now access the internet. If you
are not already connected it will use your Internet Connection Center to do
so. You should enter your user and password details (if they are not already
there) and then left mouse click on connect. As shown below (Figure 4 - Internet
Connection Center).</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">For some users, who have
selected the “connect automatically” option,
there is no need to do anything when you see this screen, as the connection
will occur automatically.</font></p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 4 - Internet Connection Center</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Enter relevant details<br>
<br>
Left Mouse Click on Connect<br>
</font></p>
<p> </p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif">Check Update Availability<br>
Once Norton Anti Virus – Live Update has contacted its server, it will
be able to determine if you have the most up to date information, or if you
need to down load any new files. If there is more up to date information you
will see the screen below (Figure 5 - Available Updates), all of the updates
will have a check mark next to them (indicating that you wish to download them).
You should then left mouse click the next button. (In the indicated example “Figure
5 - Available Updates” you will see that Norton Anti Virus Definitions
are available for update.)</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">If you already have the most up to date files, there will be no updates available,
and the only option available will be to left mouse click the finish button.
Once you do this you will close Live Update, and can then proceed to scan for
viruses. (Move to section 4 Virus Scan on page 10.)</font></p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 5 - Available Updates</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Left Mouse Click on Next<br>
</font></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Updating<br>
Download<br>
The system will now download all the appropriate information from the server.
During this time you can monitor the progress on the below screen (Figure 6
- Download Progress). The blue line gives a visual display of how far through
the total process you are, the numbers how precisely how much of the total
file, by Kilobyte, has been downloaded.</font></p>
<p> </p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 6 - Download Progress</font></p>
<p><font face="Georgia, Times New Roman, Times, serif"><br>
</font></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Installation<br>
Once the download has finished, the system will automatically start to install
all the relevant files onto your computer. You will see the following screen
(Figure 7 - Installation Progress) during this time. Again there is a blue
line to visually demonstrate the progress of the installation.</font></p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 7 - Installation Progress</font></p>
<p><font face="Georgia, Times New Roman, Times, serif"><br>
</font></p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif">Once this process is completed successfully you will see the screen below
(Figure 8 - Live Update Complete). If there are any problems during these automatic
processes, Norton Anti Virus will alert you to them, and ask you how to continue.
Please read the prompts carefully if this happens, and make your choices. If
you are unsure of what to choose, use the left mouse click on help or cancel
the process, and contact Symantec for on-line help at . </font></p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">All you need to do if you have been successful, is left mouse click on Finish.</font></p>
<p> </p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 8 - Live Update Complete</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Left Mouse Click on Finish<br>
</font></p>
<p> </p>
<p> </p>
<p> </p>
<p><font face="Georgia, Times New Roman, Times, serif">Disconnect the Internet<br>
Once you close the Live Update component, Norton Anti Virus main screen will
return. If a new Internet connection was made the system will ask you if
you want to close it. See the screen below (Figure 9 - Close Internet Connection).
Use the left mouse button to click your response.</font></p>
<p> </p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">Figure 9 - Close Internet Connection</font></p>
<p><font face="Georgia, Times New Roman, Times, serif"><br>
Left Mouse Click on your requirement<br>
<br>
Purpose<br>
The purpose of this paper is to identify then analyse a web site by virtual
of its multimedia design. To do this analysis I have used the elements that
have been presented over the six week course. </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Thus the analysis will
consist of 6 key areas –</font></p>
<p><font face="Georgia, Times New Roman, Times, serif">Target Audience <br>
Functional Objectives <br>
Interactivity <br>
Interface Design <br>
Technical issues <br>
Design Trade Off’s </font></p>
<p></p>
<p><font face="Georgia, Times New Roman, Times, serif">back to <a href="http://solutions.sitesource.com.au/packages/">Online
designs for business</a> </font></p>
<p><font face="Georgia, Times New Roman, Times, serif">next look at <a href="p4.php">ADSL
broadband ISP Sydney</a></font></p>
<p> </p>
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